Problem with CLID on a BCM 50 6.0 (PRI)

[bnachef]

I have a problem with Call Display on a system. It is a BCM 50 6.0 with 1140E phones and a partial PRI.

A call is answered at reception, and caller id is present at all times, then the call is transferred to a user. If the Forward to VMail is not activated at the user's phone, everything works fine, but if the Forward to VMail feature is activated on the set, the user checks to see who’s gone to his/her Mailbox and decides whether it is an important call to interrupt it or not. The receptionist sees the caller id all the time, but the problem is that 20% of the time when the receptionist transfers the call to a user's phone, the user sees reception trying to call, while 80% of the time, it shows the caller id of the outside caller.

It is not a matter of being fast to transfer the call or not. It is not a matter of whether caller id is there or not, I tried it extensively for 2 days, and it was very consistent: 80% of the time it shows the Caller id (I was trying from my cell phone)and that’s fine, but 20% of the time it shows the receptionist trying to call and not the outside caller. And this is not acceptable to the client as he needs to screen his call all the time. Why is it behaving this way? I need to find a solution.

Yesterday, I installed the latest patches on the BCM 50 6.0, and I had the same problem. Any idea? Thanks.

[sedge]

That's an "interesting" problem which I think would take a review of the config and logs.
As such I could only suggest to raise a Service Request with Avaya so the problem can be investigated.

Regards

Steve

[paulgilmore]

Just taking a stab here and wonder if this helps...
Do you have Caller ID turned on in the mailbox setting?
I.e. does the user hear a tone over their speaker when a caller is dumped to the mailbox?.
1 Login to your voice mailbox.
2 Press ADMIN or 8.
3 Press GREET or 2.
4 Press CFWD or 3.
5 Press YES or 1 to have your calls go to CallPilot without ringing at your phone or press NO or 2 to have calls ring at your set.
5 Press CHNG or 1 to turn Call Display on or off.
6 Press RLS to end the session.