Problem with route to step in vector

[jdorit]

Hello,
I'm directing calls to a vector when a caller presses 0 in someone's modular messaging mailbox. Vector queues calls to a split. If no one is available in the split vector has an unconditional route to number step. Number is a virtual station with a cover path that should forward to a cover answer group. I get the following error in the vector when it reaches the unconditional step:

1057 12:22:23.146 10 00000540 ~~~ VEC_CMDSTRT, cid 1b5, v6130 s25
ROUTE TO NUM WITH COVERAGE 6131 UNCONDITIONALLY
|00 02 trace type: VT_CMD_START
|00 step state: Basic
|61 30 ff vector directory number: 6130
|00 00 trunk group number: 0

1058 12:22:23.147 11 ~~~ VEVNT_rtencvg cid 1b5, v6130 s25
VE_RTE_NOCVG (Cancel coverage)

1059 12:22:23.147 11 ~~~ VEVNT_route2, cid 1b5, v6130 s25
VE_R_FAIL (Route to step failed)


Anybody have any idea how I can make this work?

Thanks, your input is appreciated.
JTD

[mittas]

Can you please mention your system and and cm version .Also give the screen shot of your vector.

[jdorit]

I'm not sure how to get the exact CM version. Hopefully this is what you are looking for.
CM Reports as: R016x.00.1.510.1
CM Release String: vcm-016-00.1.510.1
We've got an S8500 server


Number: 6130 Name: Test_BCO_Splits
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing silence
02 announcement 1614
03 goto step 9 if staffed-agents in split 26 > 0
04 collect 1 digits after announcement 1622
05 goto step 22 if digits = 1
06 goto step 9 if unconditionally
07 stop
08
09 queue-to split 26 pri m
10 wait-time 5 secs hearing music
11 collect 1 digits after announcement 1626
12 goto step 22 if digits = 1



CALL VECTOR
13 wait-time 5 secs hearing music
14 collect 1 digits after announcement 1626
15 goto step 19 if unconditionally
16 stop
17
18
19 route-to number 6131 with cov y if unconditionally
20 stop
21
22 messaging split 99 for extension active
23
24
25
26
27

[jdorit]

Figured it out. Personal operator in mailbox directed to virtual station with a cover path. Point 1 in cover path to vdn, entry "v6130". On cover path there is an option "Cvg Enabled for VDN Route-To Party". I set this option to yes and the vector unconditional step routed to the cover answer group.

That was fun. That one had me scratching my head for a few days.

Cheers