Automatic Call Forwarding

[rchila]

Hi. I apologize in advance if this is not the right spot to post this message.
I am new to Avaya Admin Support. It's a non VOIP Avaya PBX System.
I have an extension that has EC500 set to forward to our Securities Cell number.
After calling the extension you get a General Mailbox message and then it's forwarded to the cell number. There is no mailbox associated with this extension.
We would like to change the General Mailbox message to something else.
We don't want to have to press any buttons, just have the call forward after the custom greeting.
Is this possible?
Thanks

[barblee07]

If EC500 is active at an extension, it would ring the desk phone and the cell phone simultaneously. I'm not sure where the message you are hearing is coming from, especially since you say there is no mailbox with this extension.

If you status this extension, it will tell you if EC500 is active, if call forwarding is active, etc.

Is there a coverage path assigned to this extension? It sound like it may be covering to a VDN/vector where the caller hears an announcement and then routed to the cell number?

[rchila]

I status the extension and EC500 is enabled. Off-PBX Service State:in-service/idle
Service:in-service/on-hook. The SAC is activated, but no extension set on the phone number.

I checked and there is a coverage path set on the extension.
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings:3
All? n n
DND/SAC/ Goto Cover? y y
Holiday Coverage? n n

Then it has a coverage point, pointing to a hunt-group. If I bring up the hunt group its just our Audix system.

I couldn't find any VDN's or Vectors setup on the PBX.

[barblee07]

If SAC is activated, it means any calls to that extension go immediately to coverage. This would override the EC500 activation.
The coverage is voicemail, but you mentioned there is no mailbox for this extension.

What did you want to happen when calls go to this extension?

[rchila]

Ultimately, the customer would like a custom greeting before the call is forwarded to Security. Right now it just says General Mailbox and then forwards to Security.

Probably not going to waste too much time on this as we are upgrading to a VOIP system later this month.

[marzahn]

Solutions based on your installation . . .

Am I correct that you what all calls to this number to go to security or only within certain hours of the day and days of the week? Once I have this information, there are at least two better ways than EC500 to make this happen.
Bill