Can anyone please help on creating a loop of queues?
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First a Couple of Questions.
First off . . . What version of CM and call center are you running? And after that would you provide a bit more detail as to what you wnat to happen? I would rather not go off on a tangent talking aboiut something that is of no concern to you.Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line) -
Hi Marzhan,
Thanks for acknowledgment and reply in advance
My requirement is like I have to automate the process of displaying the queues behavior status using my Avaya CMS supervisor.(Which is connected to TV monitor). I found something like that I can monitor some queues for a period of time using the designer reports option in it. Is it possible for me to create different groups( group1 having 4 queues & group2 having 3 queues) and make a loop in a such a way that group1 is displayed for 1minute after which the group2 should be displayed ????.
CMS version is 17.0
CM version is 5.2
Thank You,
Pradeepa
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