Avaya G3siV12 R012 with PMS Interface

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  • danal
    Member
    • Dec 2014
    • 4

    Avaya G3siV12 R012 with PMS Interface

    Hi to all,

    We are operating an Avaya G3siV12 PBX in Hotel with Interface with Micros-Fidelio PMS.

    We are using for CDR (call accounting) COM1 on a PC running the Micros-Fidelio application and COM2 to communicate with the 8400b Data-Module for the bi-directional (check-in line-on/off, room status, Guest caller-ID name).

    Call accounting works perfectly !

    The bi-directional Interface doesn't work.

    I looked up on several other forums and downloaded Avaya PDF files to set up the 8400 modem with the following commands :

    at&f (the OK prompt displays)
    ats24=1 (the OK prompt displays)
    at&c1&d2&s1s0=1 (the OK prompt displays)
    ate0q1&w0&y0&v

    I get a constant red light on the 8400 (idle).

    The Micros-fidelio Interface application shows all Green (communicating) but when it transmits information to the 8400 Data-Module the information is "mirrored" back and no information is transmitted.

    On the commands on the Avaya :

    status pms
    Physical link : down
    Protocol state : down

    I tried :

    busy pms
    release pms
    test pms
    PMS-LINK 215 FAIL

    I also checked :

    status data-module 771
    Service State : in-service/idle
    Maintenance Busy? no

    And the setting seem right :

    change system-parameters hospitality

    PMS Link Parameters
    PMS protocol Mode : transparent ASCII Mode : N

    I have tried many different settings but nothing works.
    The support on Micros-Fidelio says they have done everything right.

    Any ideas ?

    Many Thanks !
  • richa164
    Guru
    • Oct 2013
    • 131

    #2
    have a look at this

    Comment

    • danal
      Member
      • Dec 2014
      • 4

      #3
      Thank you for the tip !!

      I looked carefully at the link you provided. The Fail code 215 based on the link is for CDR. In my case I am trying to problem solve the PMS.
      The CDR works great via EIA port (serial port COM 1 on PC).

      I am trying to solve the problem with DTM (Data Module 771 in my case) connected to serial port COM 2 on PC.

      I also checked and found out that my Avaya is setup with "display system-parameters offer-customer" is set to A (instead of B) than all the manuals state.

      I checked and found out that B is a sub-set of hospitality functions of A (which I assume offers all the functionality), so this shouldn't be a problem right ?

      I also checked that Hospitality is activated and extended Hospitality is also set to "yes"

      Any further ideas ?

      Thanks !

      Comment

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