No IM/Presence with OneX Portal

[carroll20]

I am a novice with the Avaya system. Our One-X no longer has an icon for IM for any users.

We have IP Office 9.1.800.172 and One-X Portal 9.1.12 on a Server 2012 R2 box. The OneX Portal admin page shows IM/Presence as Starting. All the other components are green. Restarted the service, the server itself and have tried uninstalling/reinstalling One-X but it never changes from Starting.



Digging through logs, the 1XSCSServicesRollingFile.log shows repeated ERROR sipximbot - IMBot::connectToXMPPServer - Could not login to XMPP server
No response from the server.:


The IP Office Manager security Service User EnhTcpaService has had the password set. Does the IM/Presence connect through this as well? I don't see where to set a password. The Portal admin page has configuration for IM/Presence but not an entry for password.

Digging around more, in the onexportal\scs\etc\sipxpbx folder, the scsimbot.properties file shows a password of 12345 which is not something we have set. If I try to manually change this file, it is overwritten the next time the service starts up.


Any assistance would be greatly appreciated!

[carroll20]

Just for reference, we were only able to get this working by uninstalling One-X Portal, restarting the IP Office server as well as the main Avaya server.

We tried these same steps again on the original server, but again the IM/Presence only shows as Starting.
We will have to go the VM route.

[an58]

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[nbrowns]

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[avc872023358164]

Thanks a lot for help! It sounds like a frustrating issue with One-X Portal and IM presence. I've had smoother experiences with similar integrations after migrating legacy systems. If you're exploring modernization, Abto Software offers expert dot net application migration services. Their team helped us streamline communication tools across platforms—might be worth a look if you're considering long-term solutions.