Digital handsets on IPO SE

[tjones137]

Can IPOCC agents use the disgital handsets connected to an IP500v2 expansion unit when the IPOCC is connced to the Primary Server. The underlying question is does TAPI now cover the SCN element of IPOSE to the point Agent handsets can be registered to any node.

[marquardt]

Answer

IPOCC Agents can be placed everywhere on the SE solution: Primary, secondary, IPOL expansion or IPO500v2 expansion. Use the IPOCC supported phones.

[wkirk]

IPO CC - User Interface, Agent & Client FAQs

What phones are supported with IP Office Contact Center?

Here is the currently list of supported endpoints:
IP phones: 1608, 1616-I, 9608, 9611, 9621, 9630, 9640, 9641, 9660
Digital phones: 9504, 9508
DECT Phone: Agents logged in on DECT phone, call can be answered and ended. Hold, retrieve & twinning are not currently supported



　
Avaya IP Office Contact Center Technical FAQ 01/2014 V1.1

https://avaya.my.salesforce.com/sfc/...estions%20(FAQ)

Kirk

W.K. ‘Kirk’ Kirk | Technical Support Engineer| ATAC TechniCenter – SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | [email protected]


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