How can I uninstall the IPOCC?

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • bennylu
    Genius
    • Mar 2011
    • 221
    #1

    How can I uninstall the IPOCC?

    I have a new customer that had IPOCC 9.0.2 installed but have never been programmed because we were waiting for TAPI license. I tried to upgrade it to 9.0.3 but there is error messages for some modules. I think the best way is to uninstall everything but there has about 10 different IPOCC programs. What's the best way to uninstall them?
    Tags: None
  • marquardt
    Guru
    .
    • May 2014
    • 190
    #2
    Use Control Panel

    1. Administratiove Tools - Services
    2. Stop Service IPOCC Watchdog
    3. Control Panel - Programs - Programs and Features
    4. Uninstall all IPOCC programs
    5. For all Databases use Change - Remove

    Comment

    • perki12
      Member
      • Apr 2014
      • 3
      #3
      What if the option for Remove is not there? It is asking for a Sybase DB login?

      Comment

      • perki12
        Member
        • Apr 2014
        • 3
        #4
        Sorry that is for the indivudal DB's for IPOCC, not the SYbase.

        Comment

        • marquardt
          Guru
          .
          • May 2014
          • 190
          #5
          Remove a Adaptive Server Enterprise installation

          To remove the database, proceed as follows.
          1. Remove all CIE database setups with the control panel.
          2. Start           Sybase - Adaptive Server Enterprise - Server Config.
          3. Mark Products -           Backup Server.
          4. Click           Remove Backup Server.
          5. Click           Ok. If several instances of Backup Server are present, then you must remove all.
          6. Quit           Remove Backup Server! Continue? with Yes.
          7. Quit           Exit SyConfig and ReBoot now with Ok.
          8. Mark Products -           Adaptive Server.
          9. Click           Remove Adaptive Server. If several instances of Adaptive Server are present, then you must
          remove all.
          10. Quit           Remove Adaptive Server! Continue? with Yes.
          11. Quit           Exit SyConfig and ReBoot now with Ok.
          12. Click           Exit.
          13. Start the computer.
          14. Start           Control Panel - Software.
          15. Mark           Sybase Software Developer’s Kit.

          16. Click
          Change/Remove.
          17. Follow the guide line. Click Next in all dialogs.
          18. Mark           Sybase Adaptive Server Enterprise Suite.
          19. Click           Change/Remove.
          20. Follow the guide line. Click Next in all dialogs.

          21. Delete the installation paths, e.g.           c:\sybase.

          Comment

          • sharm112
            Hot Shot
            • Aug 2014
            • 20
            #6
            Backup config?

            How can i backup IPOCC ? I dont mean database but IPOCC configuration. Actually i want to backup existing config and then build IPOCC again and then restore that confi.

            Comment

            • christopherv
              Member
              .
              • Sep 2011
              • 8
              #7
              The configuration is stored in the cc database, so backing up the database is the only way. The task flows and IVR scripts can be exported.

              Comment

              • marquardt
                Guru
                .
                • May 2014
                • 190
                #8
                Backup cc and c3k - important

                The configuration is in cc and c3k.
                Backup both databases.

                I you use the UM Archive also backup umarchive.

                Also for adb.

                Comment

                Previous template Next
                Loading