Unable to Dial Extension Number After Main Number

[qures3]

Hi,

I am using IP Office Softphone, it works fine, but when I dial some number which after requires extension number it does not work. Like I call number 682200 after that a recording starts and tell me to put extension number when I press 1248 it never works. Or let say I press 0 for operator it never works. I can only make direct call but if it requires to put some extension number after the main number it never works.

[parke92]

I have experienced the same thing when using IP Office Softhphone to test IPOCC IVR menus. It works fine if I dial from a hard phone but using IP Office Softphone it seems as if the DTMF tones are not being passed. Curious to see if anyone else responds.

[qures3]

AVAYA you do not have any solution for this. Please I need it badly.

[christopherv]

I have been testing using IPO CC 9.0.3 and Softphone 3.2.3.49.68975 and was able to run through multiple menus with DTMF inputs (ranging from 1 - 4 digits).

Have you had a look at the task based guides to ensure all settings are setup correct? https://downloads.avaya.com/css/P8/documents/100182221

[qures3]

With Analog Line It is working Fine. I wanted to dial with softphone.

[qures3]

Done.
The PC from where I have installed the softphone was not on the domain. Once I put it on domain it started working.

Strange Finding...