Email in IPOCC

[kgerhold217]

Is there anyplace I can go to look at how to setup email and an email topic anywhere in the documentation? I have looked but and followed what I think is correct but it does not seem to work. I have gone into Email Settings and setup the Email Domain and I have setup and email topic and task flow but it does not seem to send the email.

[sedge]

There have been new "Task Based Guides" recently made available which provide step by step information.

Have a look at the Task Based Guide for Email and Chat, which is available at:

http://support.avaya.com/css/P8/documents/100182217

Hopefully this will help

Steve

[marquardt]

Check virus scanner

Message cannot be sent via SMTP Connector

If you are using a McAfee virus scanner, you cannot send messages via the SMTP Connector.

Possible reasons

Port 25 (well-known port for the SMTP protocol) is blocked in the default configuration of McAfee 8.0.

Troubleshooting

To correct this problem, you must tell McAfee that SMTPConnector is a trusted program. Proceed as
follows:
1. Right-click McAfee on the task bar.
2. Select

VirusScan Console.
3. Double-click Access Protection.
4. Click the Port Blocking tab.
5. Select Prevent mass mailing worms from sending email.
6. Click Edit.

7. Add SMTPConnector.exe.

[kgerhold217]

Update

I am able to email out from the Agent UI to any email but it is not allowing and inbound or outbound email from a topic/IVR.