Queue position with estimated time to answer

[ghall1]

I have a working call flow that plays the caller their queue position and the customer also wants to play the caller the esitmated time to be answered, is this possible with IPOCC?

[kruegerb]

yes, there is a call tag Mon_AvgTConvWait to get this value.
assign Mon_AvgTConvWait as variable with value 0 at the considered topic. This value will be regulary actualized by the monitor_Srv. When a call came into this topic, automatically a call tag c."Mon_AvgTConvWait" will be assigned to the call with the actual estimated waiting time in the topic