Auto-Answer in IPOCC?

[parke92]

Can IPOCC be setup so the agents topic calls can be automatically answered when delivered to the agent?

[kruegerb]

yes, you can configure it system wide or for an specific agent.
system wide: in User interface in configuration -> service menu -> Telephone settings
Agent specific: Agent configuration -> Telphony tab -> Button Settings
>
Automatic answer -> mark the option and enter the time until call should be answerd.

[parke92]

Awesome. Thank you for the quick response.

[parke92]

Is there any way to play a zip tone or origin announcement when the call is auto answered?