Avaya IP Office 11.1.3.2.0 build 6 + Hunt Group + VM Pro + Lock Ringing state
During the operation of a customer service group configured in Avaya IP Office with VM Pro set up for IVR, I notice that during certain events throughout the month, we experience dropped calls that get stuck in a RINGING status, cycling through each extension number of every agent in the Hunt Group. The call remains stuck with no agent action possible, making it necessary to access the Avaya System Status and manually disconnect the stuck call. This is a bug that I cannot resolve, and it occurs in only one specific hunt group. It does not happen in the others.
Does anybody knows something like that?
Does anybody knows something like that?
