Is there a way to change the browser push screen-pop in IPOCC UI to pop the url on answered event instead of alerting? Customer wants to use it but they do not want to create duplicate records in their web system if the call RONAs back to queue if the first agent doesn't answer.
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How to upgrade 1608 firmware,
my Phones are keeps rebooting -
Reply not relevant to my question ... anyone else have any ideas?Comment
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Did you get any way to achieve this. I have tried many option but seems it works only on ringing event.Comment
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The URL open when call is signalled, i.e. when call begin to ring. There is no other configurationComment
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Dear all,
We are getting the issue with IPOCC screen-pop.
Can you advise or share, how or where can i setup the screen-pop for IPOCC ?
Thank you so much.Comment
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