It seems the IVR module is quite fragile. It has happened several times that all the calls went straight to the error exit of the IVR module. I had to restart the watchdog to fix the issue. I checked the event viewer and could not see anything happened when the IVR went down.
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@bennylu: I got the same problem with you. I have to restart Watchdog service then IPOCC works for a couple of hours. If I reboot the IPOCC server then it keep working for few days. The problem doesn't happen when there is no logged in agent.
Have you got any solutions yet? -
If you are on 9.0 release might want to look into patch IPOCC9.0.3701.1446Comment
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