Reports to Email

[sfrits]

Need to send reports automatically to User. Is all I need the FQDN for the Customers SMTP mail server and the email address of the User? Have reports set to automatically output, just need to get to User via email.

[kruegerb]

1. step: configure SMTP Server: IPOCC UI -> Administration ->configuration -> Service menu-> special settings: type in the name of the SMTP Server, optional the name of the domain.
2. step: configure Email address in report: IPOCC UI -> Supervision _> Reporting -> open the report, go to Basic data, Output , choose medium, Select the Additionally send as email check box, Enter the email address and subject

[verma62]

Hi Krugerb,

I am trying to do it but facing some issues on which I am working. However I am not able to understand here is that when the email will be sent what will be the "FROM" address used.

As this is working without smtp authentication and we are not defining any user authentication details.

Request your guidance on same.

Thanks,
Rajat Verma

[fothma]

g700 console port

Hi there,

I have a problem. I want to access service port g700. So, I used console cable serial to rj45and managed to access. but i have a problem where i cant type any words. when the "login >" appear.. i want to type root, but nothing happen.
Why i could not type? pls advice


thanks

Fariz
Motorola Solutions
Malaysia

[lebon]

He's the "bug" ;-(

https://kb.avaya.com/kb/index?page=content&id=SOLN265475&actp=SEARCH&actp=search&viewlocale=en_US&searchid=1479136239658

As of IPOCC release 10, SMTP authentication is still not supported in automatic email reporting.

Possible Workaround:
1.Create an email topic.
2.Create an External Destination.
a.This should be your external email target.
3.Create a TaskFlow for the email topic.
a.This should route to an External Destination token.
4.Configure the relayhost and authentication settings in the C3000 SMTP connector.
5.Set the Scheduled report to target the email topic’s email address

The idea is to send the report scheduler to the Topic email then the Task Flow will route that email to the external destination using the SMTP connector settings.

[verma62]

Hi Lebon,

Thanks for your detailed description.

But I have a doubt here, steps 1-4 are absolutely ok and work without any issues.

Problem in step 5 is if in daily reports we define the to address as Task flow email address (created in step 1-4), how will system will route it to topic and not to smtp server as defined in configuration.

Actually I tries this as well but wasn't able to make it working. I am not sure if I am making some mistakes here.

As a workaround I installed hMail server and sent the mail from IPOCC reporting to one of address created in hmail server, configured the property to forward all the emails here to one of destination(This is address where we need to send the reports finally) and it worked.

[marquardt]

see also

https://support.avaya.com/forums/showthread.php?t=10629

The smtp sender for reporting mails works without authentication.

The SMTP connector is NOT used for sending reports per E-mail.

You can use the SMTP connector (and the appropriate settings for the relay host). But then you have to configure some settings.

1. Creale in the IPOCC a topic for E-mail, example reporting@ipoccserver
2. In the configuration set the reporting settings to the IPOCC Server.
SMTP Server ipoccserver
Domain: ipoccserver
3. Send the report to the internal E-Mail address, example reporting@ipoccserver
4. Create an external Destination ([email protected])
5. Create a taskflow for the topic. Connect to an external Destination.
6. The report will be send internal to the topic and then with the
faskflow to the external destination (via SMTP connector)