Overflow of No Agents Available

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  • bucky101
    Brainiac
    • Nov 2010
    • 71

    Overflow of No Agents Available

    How do you overflow to say an external destination of 0 agents are available?
    I have been trying to get it going with Agent Group Specific variables
    (specifically 'ag(?)[].loggedOn' == 0)
    But if the agent is logged and goes on break mode, it will over flow
  • kruegerb
    Genius
    .
    • Oct 2013
    • 276

    #2
    use ag.free instead

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