Call distribution

[kweidlich1]

Under the Administration tab on the IPOCC client, choose agent group, select a topic. On the second tab of the agent group, middle of page is call distribution. The option to change the call distribution is greyed out. What must be done to allow changes to be made to the call distribution? Secondly, what is the behavior of the "Available longest" option? Does it function in a rotary style distribution, or sequential?
Thanks.

[kruegerb]

This option is only enabled for PBX type Integral Entrprise (I55) in product CIE

[bucky101]

rotary

Is it at all possible to get the Agent Group to behave as a rotary style distribution.
I have a problem whereby agents logging in at 8:30 are getting all the calls in order to catch up to agents who started work at 7:30 which is not desirable to this particular business.