Overflow to another Agnet Group

[sfrits]

Customer would like to overflow calls to another Agent Group if traffic and queued call levels become high. After traffic and queued call levels return to turn they want to turn it off. Can that be done Manually by the Supervisor or does the condition have to be built in the Call Flow up front?

[kruegerb]

It can be done automatically via taskflow. You have to ask vor number of calls in queue or size of waiting field.