Where can I check the trace logs for automatic reports?

[bennylu]

I scheduled weekly reports to email client. I can see the reports under the default folder but client keeps telling me they have not received anything. Where can I check the trace logs?

[kruegerb]

have a look into the ttrace of statistic_scheduler.
in case of success messages like the following should appear:
C5655a 13:16:55.348 TC_General Export succeeded for file C:\ProgramData\reporting data\Test5.xls of report <Test> in state Exporting. AutoStatReport::exportSucceeded()
C5656a 13:16:55.382 TC_ConsRedir 24.02.2015 13:16:55 licClntLib ServerList()
C5672a 13:16:55.411 TC_General Processing time of report <Test> in state Exporting changed from 23.02.2015 06:10:00 to 23.02.2015 07:10:00. AutoStatReportrocTimeChanged()
C5758a 13:16:58.376 TC_General Sending report <Test> per email succeeded

in case of errors:
in case of missing configuration of domain:
C4431a 13:13:29.654 TC_Error Mail domain not configured. ExportThread::sendExportPerEmail()
C4432a 13:13:29.655 TC_General Export succeeded for file C:\ProgramData\reporting data\Test.xls of report <Test> in state Exporting. AutoStatReport::exportSucceeded()
C4446a 13:13:29.697 TC_General Processing time of report <Test> in state Exporting changed from 23.02.2015 01:10:00 to 23.02.2015 02:10:00. AutoStatReportrocTimeChanged()
C4481a 13:13:29.708 TC_Error Sending report <Test> as email failed. Error: Mail domain not configured.. AutoStatReportrocessEmailFailed()

in case of smtp issues:
S8989c 00:20:02.303 TC_General Export succeeded for file D:\reporting data\AG320.rtf of report <AG> in state Exporting. AutoStatReport::exportSucceeded()
S9015c 00:20:02.360 TC_General Processing time of report <AG> in state Exporting changed from 24.02.2015 00:20:00 to 25.02.2015 00:20:00. AutoStatReportrocTimeChanged()
S9224c 00:20:02.476 TC_Error Sending exported files per email failed. Error: data transmission failed.
S9225c 00:20:02.476 TC_Error Sending report <AG> as email failed. Error: Sending exported files per email failed. Error: data transmission failed.. AutoStatReportrocessEmailFailed()

[roonem]

Hey Benny, getting the same thing from 3 sites, mine included. Also no vmail to email fromn IPOCC, however you can send from the UI.
I will let you know if i find anything

[marquardt]

Issue with Virus scanner

Please note:
Port 25 (well-known port for the SMTP protocol) is blocked in the default configuration of McAfee

[kruegerb]

for enabling port 25 for the statistic_scheduler, you have to add in the list of excluded processes: scheduler.exe