Email archive

[kweidlich1]

Can IPOCC emails be archived by the customer?

[marquardt]

Email store

Completed E-mails can be saved in an Archive database.
This can do via E-mail configuration -> Tab Archive/Delete
It can set an automatic schedule for the archive task.
It can defined:
- All documents older than xx (seconds, minutes, hours, days, weeks, months or years)
- Schedule Start and End
- Repeat

The Agent needs the privilege E-Mail Administrator

Agent with the approriate privilege (E-Mail Archive) can see the archived E-mails and search for a specific E-mail.

Please Note:
Archived E-mails can not be placed back in the active system.

[kweidlich1]

To clarify, are the emails archived within the IPOCC server, or can the customer archive the emails on an external server?
Thanks

[marquardt]

Standard is IPOCC server

In the standard setting is the archive db on the IPOCC Server. This is the standard scenario.


You can install the archive database on a separate server (not the IPOCC server), but you need appropriate knowlegde how to install and configure. This feature is not described in the IPOCC manuals.

[kweidlich1]

Thanks marquardt!