IPOCC Agent Headsets

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  • sfrits
    Whiz
    • Mar 2011
    • 49
    #1

    IPOCC Agent Headsets

    Is it possible for an Agent with a wireless headset to answer an incoming call when not at their desk or must they actually answer the call from the UI client?
    Tags: None
  • marquardt
    Guru
    .
    • May 2014
    • 190
    #2
    If the headset works as telephone

    Yes, if an Agent can answer the call and end (hang up) the call with the headset.

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