Does anyone know why Caller Id Name (just the number) is not captured in IPOCC when it is displaying on the Agents physical phones? It is clearly being captured by the IPO. Please!?
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Caller ID
I was able to get the Caller Id name to show in Realtime Abandoned Call List. I had to manual enter it in the Administration Configuration Telephone and Customer. This is for if an Agent has certain accounts you can manually add the name and route it to the designated agent if they are idle. Question is how do you get Caller Id name to transfer from the IPO. I have incoming calls ringing to AA in VMPro with press 1 which transfers to Topic 701 in IPOCC. Caller ID shows on incoming calls on Agent Telephony screen, why not in the Realtime Abandoned Call list or Reporting? -
It is my understanding that the caller ID name is not a SIP delivered parameter. Since SIP messaging does not contain that in the delivery to IPOCC it will not be available.Comment
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I figured out Caller ID will display if entered in manually. Does anybody know if there is a way to import a CSV or ECEL file with this information? I have a company with thousands of clients who would really like this information to display when they are running the call reports.Comment
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you can import customer data in csv format for customer identification, in case the caller number is identified as configured customer, the name is displayed at IPOCC client.Comment
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Thanks, much appreciated, I found it in the Administration, Customer tab.Comment
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