Total of logged in AG by agents

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  • kgerhold217
    Brainiac
    • May 2014
    • 69

    Total of logged in AG by agents

    I have a customer with of 80 agent group and they have requested a gadget to show how many they are logged into. They are just looking for a total. I have review all of the default Tags and Variables but cannot find one that would work for this purpose.

    Does anyone have an idea of how I may achieve getting the value?
  • marquardt
    Guru
    .
    • May 2014
    • 190

    #2
    In Realtilme information

    Configure appropriate realtime Information.

    Use 'Agent group table'

    - for Telephony available information
    Signon ag. [T]
    AvailAgent [T]
    Act.ag. [T]

    also information available for E-Mail and Chat

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