IP Office - Avaya Communicator - TAPI

[ceceto]

Hi All,

we are making a TAPI application which is working fine with the IP Office h.323 physical phones, but be are not able to get any CTI/TAPI events if the user is using Avaya Communicator or Flare (SIP Extensions). Does anyone know, if there is any different kind of configuration for these type on users/extensions on the IP Office side ? System is Avaya IP Office 9.1

Thank You
Ondrej

[kumar1009]

Same issue here

I am facing the same issue, but strangely it works sometimes even when the user is logged in from communicator, never worked on flare though!!

[weiss1]

This is availyble for Avaya Communicator since 10.0 SP2.
However, I coud not find anything written about it, which is surprising as this was a major PITA.

It does work if:
- The user has a license allowing him to use Avaya Communicator.
- No base extension for the same user, or
- User logged off with *36 (tested with IP96x1 and DS 5410)

If the user is logged on to a hardphone, TAPI will control the hardphone.