Calls waiting and longest waiting time for agent group

[bennylu]

Is there any way to display Calls waiting and longest waiting time for an agent group in the agent interface?

I have different indials that ring different topics. It goes to Task Flow and AA menu then transfer to different agent groups. If I use the same agent groups for different topics, is there any way I can see the total number of waiting calls for the agent group?

[kruegerb]

Yes,there are real time elements like calls in queue for multiple topics

[bennylu]

Sorry I cannot find it. Are you able to tell me the steps to set it up?

[kruegerb]

Realtime Information -> Edit: in Elements list go to Graphical elements-> select Longest Wait Time (topic) and Queue (topics), In the properties you can select more than 1 topic, choose all topics of interest. A tool tip shows in display mode (work area) the configured topics

[bennylu]

Thanks very much. Did not know can choose multiple topics.