Detail Historical Reporting

[zetade01]

Hi all,

Customer wants to have a detailed report of all calls received in a topic, and export it to Excel.

I've tried to make a detailed report, but I only see counters that aggregate data, not detailed ones.

Any ideas?

Thanks in advance.

[kruegerb]

Have used contact details report? In this application you get a list of all calls with details of each call

[zetade01]

Have used contact details report? In this application you get a list of all calls with details of each call

Yes, I have used it, but I don't know how to customize columns in this report.

[zetade01]

I explain the issue:

My customer adds information to each call via 3 tags we've created for them. Now, what we want is a report of the calls, but including this tags.

I'm trying to make it through the Contact Detail Reports but I can't add columns...

Any ideas?

[kruegerb]

That is possible. But this is a customer specific solution (typically together with APS). One has to create a privat report and a separate table in the tr database.