Timeout agentgroup topic

[vliegj]

Users want to change the timeout when a agent doesn't answer a call it will logout the agent from the topic.

I changed the timeout to 40 sec in the agentgroup. And assigned the group to a topic.

but still the agents are signed out after 15 sec not 40.

Has some experience the same issue???

[kruegerb]

Are the calls distributed via the considered group? Or was the in task flow programmed a distribution to the agent via last agent or preferred agent?

[vliegj]

I made an SR and the problem was solved by an Avaya Engineer.
Thanks for the comments