Emailing reports

[zgti]

Hi,

I am using the automatic report generator.
It seems to work,in the default directory(C:\ProgramData\reporting data) I can see the reports.
But there is no emailing.
Is it possible to use the ip-adress of the ipocc-server in Administration-Configuration-Service-Special Settings?
Or do I need to fill in the servername?
Or is there a way to trace why this is not working?

Regards, Peter

[marquardt]

Check Special settings

Please check in module Configuration:


Service - Special Settings > SMTP server and Domain

Check also virus scanner, example McAfee blocks Emails.

[zgti]

The settings look ok.
Can I see something in the logs?

Regards, Peter

[mnorst]

The settings look ok.
Can I see something in the logs?

Regards, Peter

You should see the report generation and email attempts in the Statistic_Scheduler log (TTrace -> MonStat -> Statistic_Scheduler). I see the data under TC_ImplCheck and TC_General.

Also keep in mind that the email relay in 9.0/9.1 is a "blind relay" meaning it must be port 25 with no username/password.

[zgti]

The reports are indeed generated, but not emaild
I have set the following email settings.
Does it function with an IP-address?
Do I need to fill in the domain with or without servername.
Please see attachment.

Regards, Peter

[schopdekar]

The domain should be reachable from IPOCC server.
It does functions with an IP address.
Do you see anything in the logs of the mail server 192.168.1.219 ?
I assume, on your IPOCC server the anti-virus is disabled from preventing mails from being sent.

[zgti]

There is no virusscanner installed, as this is a basic ova installation.
I have submitted a ticket to Avaya.
When they reply I will let you know.

Regards, Peter

[schopdekar]

If the SMTP(mail) server is not allowing empty sender address, this won't work.
Normally the mail servers don't allow it.

[zgti]

I have send the questions to the customer, so he can check.