Use Tag for extrenal destination

[zgti]

Hi,
is it possible to use a tag for an external destination.
I want to fill the tag via an IVR script with DTMF.
Then route the call to the external destination.
Or do I have to route via IVR-script?
Regards, Peter

[george6]

You can try using the IVR script itself. Use the Consultation in IVR telephony elements with the number variable set by DTMF and then use Transfer element on successful consultation so that customer and number set by DTMF should be connected.

[kruegerb]

There is an example task flow and I've script for this scenario delivered in the iso

[zgti]

I got this working now, via external destinationin IVR.
Thanks for your answers.

Regards, Peter