call coaching

[digitalg]

how do you use the call coaching button on supervisor UI ?

[kruegerb]

Coaching is not supported in actual version, only supervisor assistance and emergency

[digitalg]

thanks kruegerb, can you use a call pickup in the UI ?

[kruegerb]

Yes. You can pick a call from agent status elements. Privilege for pickup is required

[digitalg]

can I use the feature ( call pickup members) on the physical phone ?

[kruegerb]

To avoid issues (e.g. in reporting or state signalling in User Interface) it is strongly recommended to use the pickup function in UI, especially for Topic calls