.
calls reach IPOCC
stays in IVR and gets disconnected with in 10 secs
like 6 , 7 , 8 , 9 secs
when the reports are been checked it is been seen that wait time in the column where TotNAbanWait <= Nthere is been mis calculated.is N value which is been set as 10
But in report <N value shows as zero
>N shows as 2 which are number of calls abandonded
IPOCC9.1.0.2, patch - IPOCC9.1.0.2209.1540
Can some one confirm
stays in IVR and gets disconnected with in 10 secs
like 6 , 7 , 8 , 9 secs
when the reports are been checked it is been seen that wait time in the column where TotNAbanWait <= Nthere is been mis calculated.is N value which is been set as 10
But in report <N value shows as zero
>N shows as 2 which are number of calls abandonded
IPOCC9.1.0.2, patch - IPOCC9.1.0.2209.1540
Can some one confirm
