bypass blocking time

[digitalg]

is there a way to bypass the blocking time?
is there an easy way to close the call center or forward to an external destination with a button on the UI of the supervisor ?

Like a Night Service button to close the call center manually ?

[kruegerb]

You can set a variable in real time which is evaluated in task flow

[mnorst]

is there a way to bypass the blocking time?
is there an easy way to close the call center or forward to an external destination with a button on the UI of the supervisor ?

Like a Night Service button to close the call center manually ?

I have done both of these scenarios, both with topic variables.

1) The blocking time is checked in the flow with a logic step, so before this step add another that checks a topic/global variable and route around it if set.

2) Somewhere in the beginning of the flow, add a logic block checking for the topic/global variable value (I use 0 or 1) and route to External destination if set.

To display these on a Realtime dashboard or a supervisor Telephony screen add the Variable widget with 'Can be edited' checkbox set and Values min=0 max=1 with a slider of your choosing. Then, a manager can change the variable, hit the green check and instantly change the variable. Since this is a Topic/Global variable it will persist until someone changes the value again (so the supervisor can logoff the UI and still have it set).

[digitalg]

thanks mnorst, ill give it a try!