Task Flow Configuration

[rodri332]

I've got a task flow and I need it to play the next messages when a call is queued (waiting for an available agent). The messages should appear in this order:

1 Message 1
2- MHO for 20 seconds
3 Message 2
4- MHO for 20 seconds
5- Message 3
6- MHO for 20 seconds
7- plays again message 1

I had already set this task flow, but unfortunately it doesn't behave as I configured it at te beggining.

Is this configuration possible?
Can you please help me to configure it, if possible?

[george6]

Attached task flow MHO is getting applied only after Message 1,2 and 3. This is the intention ? I think MHO also you have to configure as 1 Announcement after every message .
If you want to continuously play Message 1 after first cycle till the Agent gets free, put that as a Announcement script (not 1 announcement ) with a task condition for New Task. If it is New Task(first time call comes) then play the first set. i.e. Message1, MHO, Message 2, MHO .....
In the next cycle it wont be new task and you can put Message 1 as Announcement script and route the call to the group when Agent becomes available.