IPOCC IS CALL TRANSFER to external destination

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  • bakbar
    Aspiring Member
    • Apr 2015
    • 1

    IPOCC IS CALL TRANSFER to external destination

    Hy everyone,

    i am facing one issue in IPOCC call flow. I configured the call flow and its working but i need a call transfer on mobile numbers on evening time. I addded the external destination but its not working. External destination is worked if i put internal destination number. But when same procedure use for mobile numbers, call is not going.

    My external number: 9XXXXXXXXXX (9 access code)
    I am using 3 ANALOG TRUNK lines. And incoming and outgoing call is working in normal way. Only issue in transfer the call. Call flow is

    1) Call comes to TRUNK line number and follow the destination number (704 (IPOCC TOPIC NUMBER).
    2) Then Main menu greeting and according to this press 1 for sales. after that it is checking the time schedule.
    3) For ex: it will select the evening schedule & then distibutor for mobile calls & external destination (9XXXXXXXXX).

    Call is not going on mobile. On system status i saw, its trying to catch the Trunk line for transfer but suddenly drop the line & only call connected with IPOCC topic.

    Waiting for positive response!!
    Attached Files
  • lebon
    Genius
    .
    • Feb 2010
    • 218

    #2
    trying to go through the IVR, "Transfer Element"

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