Last agent

[zgti]

Hi, does anybody have an example of a working last agent-config and taskflow?
I have made the settings in the topic->Telephony-Routing
And then made a taskflow.

But, it is not working, calls are equally distributed.




Regards, Peter

[zgti]

Hi,

it is working afterall. What I forgot was the wrapup-time: 60 seconds.
So, when you make a new call within the wrapup-time, call is distributed to another agent.

Thanks, Peter