Text to Speech recognition

[marti1210]

Hi,

Anyone knows how to use the action of the IVR for the speech recognition?
I have a script with the action Announcement speech recognition with an announcement to play to the customer and some digits that the system should recognize, but when I call it this step is skipped and even the announcement is not play.
Many thanks.

[kruegerb]

how to configure Text to speech can be find in the Task Based Guide IVR Scenarios https://downloads.avaya.com/css/P8/documents/101005618

[marti1210]

Reply

Hi,

Text to Speech I have it installed and working.
I am asking about the action Speech recognition, which should recognize words like numbers instead pressing DTMF tones.

Thanks

[kruegerb]

So you .want to use speech recognitio, i.e.ASR. That's only working with ASR from Nuance.