where to find chat log

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  • digitalg
    Whiz
    • Jun 2014
    • 26

    where to find chat log

    Where do I find the chat log ?
  • marquardt
    Guru
    .
    • May 2014
    • 190

    #2
    Agent Chat Archive

    In the Chat archive all chat requests are shown with the complete text.

    The Agent needs the privilege Advanced Archive view (in Tab Agent).

    Comment

    • clishman
      Brainiac
      • Oct 2012
      • 53

      #3
      I've enabled this for my supervisors but they can't find anything after a search.

      Does something else need to be enabled?

      Comment

      • marquardt
        Guru
        .
        • May 2014
        • 190

        #4
        Authorization

        Please check also the authorization.

        The Supervisor needs the authorization for the appropriate Agents AND Topics.

        Please note:

        See also log of TR database and log of Mediastore database.

        The list of Chat requests (participant, date, topic, agent .....) is a view of the TR database.
        The Chat requests (converstion) are stored in the Mediastore database.
        Last edited by marquardt; 06-01-2016, 09:55 PM.

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        • clishman
          Brainiac
          • Oct 2012
          • 53

          #5
          The autorization is set to all for everything but I'm still not getting any details back or seeing any logs in the databases listed

          Comment

          • marquardt
            Guru
            .
            • May 2014
            • 190

            #6
            TTrace

            TTrace see:

            Folder MonStat -> tr_srv

            Folder Databases -> mediastore_db_srv
            Folder Databases -> tr_db_srv


            see also messages in:
            Folder UI -> CCUI

            Comment

            • clishman
              Brainiac
              • Oct 2012
              • 53

              #7
              I've check all of the logs and can't see any errors.
              Is there something I should be looking out for when it writes the conversation onto something? I can see the ongoing chat in the logs but nothing showing a final write to archive bit

              Comment

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