Chat Reading Archived Conversations?

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  • hughe124
    Member
    • Mar 2016
    • 6
    #1

    Chat Reading Archived Conversations?

    Is there a way for a Supervisor to read the archived Chat conversations?


    A tool maybe, like Call Recorder for Chats?
    Tags: None
  • marquardt
    Guru
    .
    • May 2014
    • 190
    #2
    Archive View

    To get the archive view:

    Privilege: Tab Agent - Advanced Archive view

    Authorization: appropriate Topics and Agents

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