Asa, att, aht

[haddod]

Average Speed of Answer / Average Talk Time / Average Hold Time
These three measurements have been around forever. I cannot find them in this IPOCC when reviewing everything offered in 9.1.6 IP Office Contact Center Statistics counters. I won't ask why Avaya did this but can I ask for guidance please? What counters would I use for each of the above please?
Thank you.

[kgerhold217]

Hope this helps

Average Conversation time = avg talk time
Average Hold Time = avg hold time (in counters under Calls on hold and wrap up
Average Ring Time = Average Speed of Answer