Position in queue all topics

[vliegj]

IPOCC 0.07

taskflow has several topics and each agent can answer calls from all topics.
but when caller hears the position in queue the ipocc is telling the position in queue for their specific topic.
so while there may be number 1 in their topic, if there are calls in other topics.
the agent that is number 1 in there queue would still wait a long time to reach an agent.

Is it possibel to announce a position in queue for all topics?

[lebon]

yes,
all topic in the same task flows => collector => topic "ende" => posiition in queue => Agent group

Yvan

[vliegj]

Yes but that will influence the historical reports, because i would have to merge every topic in to 1 topic