Wait Time counter

[lebon]

Hi,

My customer want to counter in UI Agent, the "wait time " in the group or topic
But in UI, he have c.waitTotal, this counter start when call arrival in topic ;-(

He have a solution or idea

Yvan

[kalpanaautade]

In realtime Value element, you can use avgTQueued that is Average wait time of calls in the queue[T].