expecting waiting time on IVR 0 minutes

[amouinet]

Hello,
I program an expecting waiting time on IVR but I always get 0 minutes even with 4 queued calls.

Here is what I did:
1)Programe a new tag: EWT_A as user/time
2)New topic variable assigned to the the tag above with initial value 0
3) a- In my IVR with I put in my variable EWT_A_V (local) wand as new value <:EWT_ATSE:>/60
b- In the text to speech element I use the local variable in the text field <:EWT_A_V:> minutes

Any advice?

Thank you.

[mnorst]

Hello,
I program an expecting waiting time on IVR but I always get 0 minutes even with 4 queued calls.

Here is what I did:
1)Programe a new tag: EWT_A as user/time
2)New topic variable assigned to the the tag above with initial value 0
3) a- In my IVR with I put in my variable EWT_A_V (local) wand as new value <:EWT_ATSE:>/60
b- In the text to speech element I use the local variable in the text field <:EWT_A_V:> minutes

Any advice?

Thank you.

Try assigning the tag value in the taskflow right before sending to the IVR. This is how I do it when possible because I have had issues with the value in the IVR as well. Note: I have my wait tag set as a number and not a time so I'm not sure this will work in your scenario.

[lebon]

I try also, "EWT" with exmple call flows but all time is 0
can you help me ?

[gsanadze]

Ewt

Did you manage to solve the issue? I face the same challenge - I need to setup call flow with Expected Wait Time anouncement to the caller