UI real time external destination

[digitalg]

Is there a way to program a button on a supervisor UI to see how many external destination we have during the day ?

[lebon]

You want counter ? how many call pass to external destination ?

[kalpanaautade]

Topic level there is totNTransExtDestShift and totNDoneExtDestShift .

[digitalg]

yes I want to monitor in real time how many calls have reach the external destination on the supervisor UI

[lebon]

Hi
exemple
Topic 1
after time or queue full, route to another topic => Topic 2

Topic 2 => route to external destination

In Topic1, click to variables button and assigne 1, to the variable "CCK_DisplayLastTopic"

UI
Number of calls per shift [T] => Topic2
and also if you want the list
Abandoned Call List => => Topic2

Yvan