History Agent

[lebon]

Hi

- I know find a contact on topic what happened with statistics "Contact Detail Report," but I'm looking the other way;-)
- History of an agent

Exemple:
Agent | Contact Number | Date | Time | Duration
Agent1 | 33123456789 | 05/30/2016 | 1PM | 3 minutes
Agent1 | 33987654321 | 05/30/2016 | 1:05PM |5 minutes


Yvan

[kruegerb]

you can configure in real time Information a Monitor with the Agent History element, select the Agent you interested and select the column date, time , Address