Directing a topic to an external destination during evacuation.

[ennism]

IPOCC on 9.1.7

I am looking for a method to unable a user to set a condition/variable that will direct calls to a topic to an external destination.

This is for if the call center is evacuated or if the call center needs to shut down for what ever other reason. There will be two different destinations that we will need to set up.

Previously I would have done this by user variables in VM Pro but needs to do this within IPOCC.

Can any one provide some guidance?

[lebon]

You use "TAG", in your "CFE", and put in the UI
if you want to change this "TAG" by phone also, you create a IVR with acce to database IPOCC

Yvan

[ennism]

Thanks Yvan

I had been playing with tags but struggling to figure out how to set it by phone.

Are you able to provide a few pointers on doing this a database?

I appreciate your help.

[lebon]

Your create a new "DSN" ( odbc driver)
the data base is "cc", the table is "valuetag"

In the IVR, your use "modify records"
tagname = your tag

asigne "tagvalue" your value

example in my customer =
0 = normal
1 = basic announce
2 = personal announce
3 = external destination

The supervisor change in the "UI" or by phone,
protected before authorized the change I ask type a pin code which is in a local variable my IVR

Yvan