Call recording

[zgti]

Hi,

I know there is a possibility to record a call.
I have programmed a button for this in the IPOCC, in the agent telephone bar.
But, it asks for a topic, or an external destination.
I just want to record the call that I am having at this moment.

Is this possible? I have looked in several manuals, but can not get this to work correct.

Regards, Peter

[lebon]

Question:

Is you use "Contact Recording"=> IPOCC9.1.7ContactRecorderConfigurationGuideIssue1. 0.pdf

If not let me know I have a document for other solution

[zgti]

Hi,

customer is using version 9.1.6
When you have some documentation, please!

Regards, Peter

[lebon]

9.1.6 or 9.1.7 same procedure