Email Auto Reply (Only Once)

[verma62]

Hi All,

I have configured Auto Reply for an Email Topic and that is working fine.

However if customer again replies again on that mail the auto reply is sent again. Is there any configuration which can be used to send the auto reply only once for a single mail thread?

Thanks,
Rajat

[lebon]

HI,

I do this also for customer, tomorrow I make test in my LAB .
I think do a search on the object if "Re:" I transmits e-mail to another Topic
This "Topic_No_Reply" without " autof reply " , I use the same system but with the customer table to exclude special domain ( some client does not want "Auto Reply" and also for internal domain

You make "Texte search" => "Re" and in your "call flows" find in the object, aftert that route "Topic" when "No reply"
Yvan

[lebon]

I make full test and and I can not have a solution did you find?

[lebon]

I found a solution can not be the best, but it seems to work
Topic => Task Tag => GroupAgentMail

Task Tag = UM_Subject
Operation = contains
case sensitive = Check
Comparaison^= Re

But the defaut is in objet contains for example "Reponse"

[lebon]

the good solution is
you insert a logic
c."UM_Subject", "RE:"

[clishman]

I do something similar to that and put a special characters sequence <0> in my auto reply and then check for the characters before I reply.

[verma62]

Hi,

I checked it but as far I understand the content in subject can't be validated while checking for conditions, and we have to rely on body content.

Am I missing anything?