Looking for help with a preview dialer. I have setup a campaign and adjusted the dialing properties for both the topic and agent to allow 1 min preview time before attempting to call out. Regardless of the adjustment the dialer attempts the call after 10 second preview. Ultimately I would like the agent to initiate the call but I can work with what I have available.
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which version of IPOCC?
please set dial parameter at campaign -
9.1.6 I will attempt setting at campaign level.
Its seems to be working now. Thanks for the assistance.Last edited by kgerhold217; 07-12-2016, 06:23 AM.Comment
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