Hello everryone, I have configured a hunting group in IPO which have dunny users that forwarding each one to a different mobile phone, the hunting group works fine because if a mobile phone doesn´t answer then the call jump to the next mobile phone.
But when I transfer the call from a topic with an external destinataion because there is no agents available, if the call is not answered the contact center give a message which is not in the task flow.and then call is released and doesnt work hunting to the next mobile phone.
I think if the ipocc make an blind transfer the problem was solved, which alternative I have??
Thanks in advance
But when I transfer the call from a topic with an external destinataion because there is no agents available, if the call is not answered the contact center give a message which is not in the task flow.and then call is released and doesnt work hunting to the next mobile phone.
I think if the ipocc make an blind transfer the problem was solved, which alternative I have??
Thanks in advance
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